Refund Policy

1. Scope

This policy applies to amounts paid for subscription plans and add-ons in Injaazy, whether paid online or by bank transfer. It forms part of the Terms and Conditions.

2. Nature of the service

Injaazy services are digital and delivered online. They are activated for the customer as soon as payment is confirmed. No physical goods are shipped or delivered.

3. Full refund within three days

The customer may cancel a subscription or add-on and receive a full refund of the amount paid within three days of the payment date, without giving a reason.

When the request is accepted, the refunded subscription or add-on is cancelled from that date.

4. Other cases with a full refund

A full refund is also given in these two cases, even after the three days:

• Duplicate or incorrect charge: the amount was charged more than once for the same transaction, or an amount was charged without the order being completed.
• Service not activated: payment was made but the plan or add-on was not activated for a technical reason on our side, and this was not fixed within three business days of being reported.

5. When no refund is given

• More than three days after the payment date; the subscription stays active until the end of the paid period.
• When the account is suspended or closed for breaching the Terms and Conditions.
• Free, trial and gifted plans, as no amount was paid for them.

6. Cancelling a subscription

Subscriptions do not renew automatically and nothing is charged without the customer’s request, so the customer does not need to do anything to stop a renewal. If the customer asks to cancel after the refund period, the subscription stays active until the end of the paid period.

7. How to request a refund

Send the request by email to injaazy@gmail.com or by WhatsApp to +965 5526 3005, including:

• the institution’s name and the name and role of the person asking;
• the invoice number and payment date.

The date the request is sent is the date that counts for the three days.

8. Processing time and refund method

• We review the request and reply within three business days of receiving it.
• When a request is accepted, the amount is returned to the original payment method used for the payment, in US dollars (USD) or in the currency of the payment if different, with no fees deducted.
• It may take seven to fourteen business days for the amount to appear in the customer’s account, depending on the card-issuing bank.
• Amounts paid by bank transfer are returned to the same bank account they were sent from.

9. Your statutory rights

This policy does not affect any rights the customer has under the consumer protection laws of Kuwait.

10. Contact

For refund questions and requests:

Email

injaazy@gmail.com

WhatsApp

+965 5526 3005

Website

injaazy.com

Registered entity

Contact Us